Legal
Refund policy
Terms for deposits, cancellations, rescheduling, and refunds on quality assurance audit engagements. This site does not process payments; fees are invoiced under a written statement of work.
Eligibility
Refunds apply only to fees paid for Autotechsolutions audit or readiness engagements described in an agreed statement of work. Website enquiries and informational quotes create no payment obligation.
Timeframe
Refund requests must be submitted in writing to hello@autotechsolutions.digital within fourteen (14) days of the event giving rise to the request, unless a different window is stated in your engagement letter.
Full refund
A full refund of amounts paid is available if we cancel an engagement before fieldwork begins for reasons within our control, or if you cancel in writing more than ten (10) business days before the agreed start date and no preparatory work has been delivered.
Partial refund
If you cancel fewer than ten business days before start, or after discovery materials have been prepared, we may retain a portion reflecting work already performed and non-recoverable scheduling costs. The retained amount will not exceed fees for completed phases plus documented third-party costs.
Non-refundable items
Completed fieldwork days, delivered findings packs, live walkthrough sessions already held, and custom evidence templates produced for your engagement are non-refundable once delivered. Deposits may be non-refundable when the engagement letter marks them as such to reserve a start window.
Deposits
Engagements typically require a deposit to reserve capacity. Deposits are credited toward the final invoice. Unused deposit balances after a qualifying cancellation are refunded according to the rules above.
Work already started
Once inventory or evidence sampling has begun, fees for completed milestones remain due. Remaining unused prepaid fees for undelivered milestones may be refunded or applied to a rescheduled engagement by mutual written agreement.
Purchased materials
If an engagement requires purchased reference materials or licensed tooling specifically for your scope, those costs are non-refundable once ordered with your written approval.
Cancellation & rescheduling
You may cancel or request a reschedule in writing. One reschedule with at least five business days’ notice is usually accommodated without fee. Later or repeated reschedules may incur a rescheduling charge stated in the engagement letter.
No-shows
If key stakeholders fail to attend a scheduled kickoff or walkthrough without twenty-four hours’ notice, that session may be marked delivered for scheduling purposes and rebooked at additional cost.
Refund process & timing
Approved refunds are processed to the original payment method within fourteen (14) business days after approval. Bank processing times may add several days depending on your institution.
Refund method
Refunds are issued via the same channel used for payment (bank transfer or other method recorded on the invoice). We do not refund in cash or cryptocurrency.
Exceptions
Mandatory consumer protections under Hong Kong law, if applicable, take precedence over this policy. Force majeure events may delay fieldwork; in those cases we will offer rescheduling before discussing refunds.
Contact for refund requests
Email hello@autotechsolutions.digital with your engagement reference, payment date, and reason. Office: High Win Fty Bldg, Kwun Tong, Hong Kong. Phone: +852 2389 1181.